Question: How can I check my order status?

Answer: You can check the status of your order by logging into your account and clicking on 'my order status & history' or by calling 64792598. You may also e-mail us at service@bunalun.com

Question: As well as ordering online, can I also order by phone or fax ?

Answer: Yes, to place a phone or fax order, please call 64792598 or fax 64916566

Question: How do I place an order on your website?

Answer: When you see an item you like, click on "add to bag" and continue shopping until you're ready to make your purchase. We'll tell you what item(s) you've added.

At anytime, click on "my shopping bag" to confirm your choice. If you make any changes, click update/remove to save your changes. Then click on "checkout" to finish your order or "continue shopping" to browse through more items.

Question: How will I know that my order was accepted?

Answer: You will receive an e-mail confirmation of your order, including order number and and the total amount to be charged.

Question: What methods of payment do you accept?

Answer: We accept the following methods of payment: Visa, MasterCard, American Express, when you order online, over the phone, by fax or by catalogue.

Question: When will my credit card be charged?

Answer: Items are charged to you when they ship. If an item is on back order, you will not be charged until it ships.

Question: Is my credit card information secure?

Answer: Bunalun makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology. For more information please see our Security Policy .

Question: Does Bunalun offer any discounts?

Answer: Yes, we do. But only for BUNALUN Privilege Card holders.
If you purchase $200 or above in any one single transaction we will activate your BUNALUN Privilege Card membership.
As a BUNALUN.COM.SG Privilege Card member, you will be entitled to a 5% off privilege on all future web store purchases.

Question: What if I have questions about a product?

Answer: Please contact us with any questions you have by emailing service@bunalun.co.uk

Question: How do I contact Customer Service?

Answer: If you have a question that we did not address, email us at service@bunalun.co.uk and we will respond to you personally. You can also call us at 64792598 Monday to Friday from 9:00 a.m. to 6:00 p.m.

Question: Do you ship outside of Singapore ?

Answer: For international locations and delivery addresses outside of Singapore, please contact service@bunalun.com

Question: How long before my order arrives?

Answer: Orders received before 12:00 noon will be delivered the next working day between 10.00 a.m. and 2.00 p.m.

Orders received between 1:00 pm to 5:00 pm will be delivered the next working day between 2:00 p.m. and 6:30 p.m.

Orders received after 5:00 p.m. will be delivered the second working day between 9.30 a.m. and 1.00 p.m.

There is no delivery on Sundays or Public Holidays

Question: What are your delivery charges?

Answer: For an order value of S$60.00 and above, the delivery charges will be S$7.00 per delivery trip. For order value less than S$60.00, the delivery charges will be S$12.00 per delivery trip.

Question: How do you guarantee freshness for chilled deliveries?

Answer: Your order will be compiled no more than three hours before delivery and will be held in a chilled environment until it reaches your home or office.

Question: Do you offer gift cards?

Answer: Yes, Bunalun gift cards are available in increments of $25.00. To order a gift card, select the gift card tab on the gift product menu.
Gift cards are mailed to the recipient with your personalized message. They can be redeemed online at www.bunalun.com.sg or at our Holland Village store.

Question: Do you offer gift boxes ?

Answer: Yes. Tell us which items you'd like gift boxed and we'll do the work for you. Simply select the 'add a gift box' option and select from our gift box collection. We're also happy to include a gift message with any order at no charge. Even if you don't order a gift box your message will be printed on a slip enclosed with the order.

Question: What is your gift reminder service ?

Answer: This personal gift reminder service is designed to let us remember events for you. Never forget a birthday or other important date again. Just sign into 'my account', click on 'my gift reminders' to add or update contact names and and dates. Bunalun will send you an e-mail reminder 5 days in advance with a list of great gift ideas. Gifts need never be late again.

Question: Can I order a custom gift box ?

Answer: Please contact our customer service at service@bunalun.com and let us know your requirements. We will gladly provide you a recommendation and visual reference for your review

Question: Can I order online using catalogue numbers?

Answer: Product numbers in our catalog and on our web site are the same. You may enter the item number of your catalogue selection into the search box on our web site to locate any product. Then, order the product with a click of the order button that appears on every product page. You may also use our QUICK SHOP tab which allows for ordering directly from item numbers wiothout the need to visit product pages

Question: Does Bunalun have a gift registry?

Answer: Our Gift Registry will be opening this autumn to coincide with the release of our autumn/winter gift collection

Question: Does Bunalun offer discounts on large purchases ?

Answer: Yes.
If you purchase $1,000 - $2,000 in any one single transaction you will be eligible for a 5% corporate discount.
If you purchase over $2,000 in any one single transaction you will be eligible for a 10% corporate discount

Question: What if you don't have everything on my order?

Answer: Although we are usually able to ship your order on the following day, occasionally, tremendous demand will deplete our stock of a particular product. If this is the case, the item will be placed on backorder and we will notify you via e-mail or telephone. If you would like to receive the item when it becomes available, you will not incur additional delivery charges.

Question: Can I send a gift order direct to the recipient?

Answer: Yes. You will be asked for a shipping address when you enter your order. Please enter the gift recipient's information as requested. Please don't forget a phone number, in case our drivers needs to seek direction !

Question: What is your returns policy ?

Answer: All non-perishable products are 100% satisfaction guaranteed. Any non-perishable product may be returned within 30 days of purchase as long as it is in its original packaging and unused with the seals intact, simply enclose a note with it to let us know how you'd like your credit to be issued (immediately to your charge card, store credit, or exchange) along with your original proof of purchase and send by registered mail or in-person to one of our retail stores. Our return address for mailing or delivery purposes is: Bunalun Retail (Singapore) Pte Ltd
Customer Service Department
43 Jalan Merah Saga,
#02-76 Workloft @ Chip Bee
Singapore 278115
Singapore

Question: Christmas order discounts for hampers and corporate gifts

Answer: Orders placed prior to 4 November will be eligible for a 10% discount.